14 days return period

Not satisfied with your purchase made through We offer an 14 days return period. Within 14 days you have to register your return. After this you have to return your order within the next 14 days. When we have received your return we refund your order within 30 days on the same account you have used in the purchase process.

Do you want to return goods withing these 14 days? Fill in our contact form or send an email to We strive to contact you within 5 business days.


Received a DOA or having problems within the warranty period of 24 months? Contact our support as soon as you find out. Send us an email with the order number. We strive to contact you within 5 business days to find a solution.

Elmarc B.V.
Kolenbranderstraat 28
2984 AT Ridderkerk
The Netherlands

0900 3555 333 (between 9:00 hour and 13:00 hour local time)